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General & product support

Email admin@ilottocheck.com from the inbox tied to your account when possible — cite usernames sparingly never share full ticket photography publicly.

Billing handled by Paddle

Subscription receipts, VAT invoices, refunds (where Paddle adjudicates instantly), and VAT ID inputs happen via Paddle dashboards linked in order emails — escalate through them first unless you suspect a systemic misconfiguration attributable to site logic.

Timing

• Operational triage weekdays (UTC business hours heuristic unless stated otherwise).
• Complex investigations (data reconciliation spikes) extend timelines — we escalate internally.
• Urgent outages: mention “OUTAGE” plus GMT timestamp and reproduction URL.

Privacy & legal notices

For data subject enquiries, email admin@ilottocheck.com with subject Privacy request. See our Privacy policy for context.

Spam & abuse

Link schemes, bulk cold outreach, or unrelated guest posts will be filtered — prefer concise collaboration briefs via Advertise track.